Shipping Policy

At Mooneis, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to customers throughout the United States.

1. Shipping Destinations

Mooneis currently ships to addresses within the United States.

Shipping availability may vary depending on the product, destination, and carrier service available for your order.

2. Order Processing

Orders are typically processed after payment has been successfully received.

Please allow approximately 1–3 business days for order processing before your order is shipped.

Orders are generally processed during regular business days. Processing may take additional time during holidays, promotional periods, or periods of unusually high order volume.

3. Shipping & Delivery Times

Estimated delivery times depend on the product, shipping destination, carrier, and shipping method selected at checkout.

The estimated delivery timeframe shown at checkout should be considered the most relevant estimate for your particular order.

Please understand that delivery estimates are not guaranteed. Delays can occasionally occur because of weather, carrier disruptions, high shipping volumes, incorrect addresses, or circumstances outside our control.

4. Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Mooneis may offer promotional shipping options, including free-shipping offers. Any applicable promotion will be clearly displayed on the website or during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that tracking information may take some time to update after the carrier receives and scans your package.

You can use the tracking information provided to monitor the progress of your shipment.

6. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you notice that your address is incorrect, contact us as soon as possible at:

Email: dyhhivfu@gmail.com
Phone: 6185367819

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

7. Delayed Shipments

Although we work to provide reliable delivery, Mooneis cannot guarantee that every shipment will arrive within the estimated timeframe.

Shipping delays may occur because of:

• Severe weather

• Carrier delays

• High seasonal shipping volumes

• Holidays

• Incorrect or incomplete addresses

• Transportation disruptions

• Other circumstances outside our control

If your order appears significantly delayed, please contact our customer support team with your order number.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend first checking around your property and with household members, neighbors, or the carrier.

If you still cannot locate the package, contact us and provide your order and tracking information. We will do our best to assist you.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

Contact us as soon as possible at dyhhivfu@gmail.com with:

• Your order number

• Photos of the damaged package

• Photos of the product

• A brief description of the issue

We will review the information and assist you with the next steps.

10. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If items are shipped separately, you may receive separate tracking information.

11. Product-Specific Shipping Information

Some furniture, oversized products, rugs, mirrors, lighting, or other specialized products may have different shipping requirements or delivery timeframes.

Always review the product page and checkout information for product-specific shipping details before placing your order.

12. P.O. Boxes and Special Addresses

Shipping availability to P.O. Boxes, military addresses, or other special destinations may depend on the product and shipping carrier.

If a particular address cannot be serviced, we may contact you for an alternative shipping address.

13. Changes to This Shipping Policy

Mooneis reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping practices, carriers, services, or business operations.

Any updates will be posted on this page.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact our customer support team.

Mooneis
Email: dyhhivfu@gmail.com
Phone: 6185367819

We appreciate your business and thank you for choosing Mooneis.

Mooneis — Make Your Space Feel Like Home.